Shipping

  • How much is shipping and when will I receive my order?

    * Please note that due to COVID-19, there may be delays with shipping carriers and clearing packages through international customs. CANADA Shipping is FREE via Canada Post Expedited Parcel and delivery takes 3 to 8 business days. There is also a Canada Post Xpresspost shipping option and deli...
  • When will my order ship?

    Order before 9 am PST and your order will ship the same day. Order after 9 am PST and your order will ship the following business day. Orders received on weekends or holidays will ship the next business day.
  • Where will my order ship from?

    Orders ship from our fulfillment center in Vancouver, BC, CANADA.
  • Are there any customs or duty fees?

    US and international shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs.
  • How can I track my order?

    Unique tracking information will be emailed after your package has shipped. You will also receive real-time shipping updates in the order status page and by email.
  • What is your return policy?

    RETURNS Returns are accepted within 60 days of delivery only on unopened items. We do not accept returns or exchanges on opened packages. To submit your return in a few easy clicks, simply use our self-serve return portal. DAMAGED ITEMS If the product is damaged in any way upon receiving i...